D M.

I wish I can give this site a zero rating, but I cannot. I ordered my very first outfit about a month ago, one of the items being a sydney capri in an XXS. I received the capris in an XXL, so they had me go to the post office and return them for free and they ensured me I would receive my size this time. Instead, they sent me ANOTHER XXL. This time I talked to the manager and explained my situation and so instead of having me go to the post office again, he told me to keep the XXL and he would send me another XXS. AGAIN, I received another XXL and had to call customer service. This time I talked to a different manager who was extremely rude and not helpful at all. He told me that since I was not a VIP member any more that I could not get free returns. Eventually after talking to me for 30 min, he was willing to exchange my capris for the THIRD time for a different pair since clearly something in the system was wrong for my leggings if I went to the post office and returned the leggings. He was extremely rude and when I told him that ordering from Fabletics was the worst experience I have ever had and a terrible first impression on a new customer, he laughed. He laughed at me! For their mistake!