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D L.

Contributor Level

Total Points
82

1 Review by D

  • Groupon

11/17/15

I have had many bad experiences with Groupons false Advertising; i. E., when I go to the Merchant, the service isn't what was advertised. However, the latest Groupon purchase was the very WORST EXPERIENCE I HAVE EVER HAD. I ordered an experimental face cream. There were no Groupon returns to this experimental face cream. They had my debit card info and I ordered one jar. On day 2 (Refunds can only be made within 3 days) my online banking said my account had been CHARGED 2 TIMES FOR THIS ITEM! Oh no! I would never have purchased two experimental creams that were non-returnable. As it was after hours, I Immediately emailed the Groupon site and explained I was charged 2x for the same product. The Groupon Customer Service window to type in your issue kept kicking me out. This happened five times. I knew there would be five attempts recorded, but I needed to have this on record, as it was the "2nd Day". Groupon didn't contact me. So the next morning, as soon as Groupon opened, I called. This was the 3rd day. The Groupon CSR told me the item's' "WERE ALREADY SHIPPED"; could not refund, and there was "no record of any of the Customer Service email attempts the night before". She let me talk to her Supervisor; Vianco C. (Chicago). Vianco C. Said items "had shipped". Vianco C. Lied and said her supervisor didn't take customer calls. Vianco C. Told me I couldn't talk to her (Vianco C.) Supervisor. There was no one above her I could talk to at Groupon. She told me the only thing I could do was to go onto the Groupon.com and email there, only. She stated that it would take 2 days for her supervisor to get it. She was very rude and talked like a robot; un-conversational. I pleaded with her, telling her there wasn't enough funds in my account and that it was going to over draft. She kept saying "the item's' had already been shipped". I hung up and called back. I knew "some honest CSR" would patch me through to Vianco C. Supervisor, or the department above Vianco C. For the next 3 hours, every time I called Groupon, I would mysteriously get disconnected while talking to the CSR. Left many virtual call requests for Groupon. I waited 30 minutes and called and asked to talk to the CSR's supervisor, supervisor, and she patched me right through. This dept told me: "the order"s" were already 'sent to the processing dept". This was different than "ALREADY SHIPPED" by 2nd day. I knew by the second day, the item had not been SHIPPED. GROUPON definitely could have adjusted my order; It was within 3 days for heavens sake, but Groupon said "it was too late. I had to have called within 2 hours; it wasn't a merchant, it was a product". Apparently, this was written in some un-disclosed location on their website... about the 2hr policy,( if a person thought they might want to cancel an order). I DIDN'T WANT TO CANCEL. I WANTED GROUPON TO TAKE OFF THE DOUBLE CHARGE ON MY ACCOUNT. Groupon slyly held my debit card information, rushed through a DOUBLE CHARGE OF SAME ITEM and REFUSED TO TAKE CARE OF IT.

I WILL NEVER USE GROUPON AGAIN; ANY OF IT'S MERCHANTS AGAIN, OVER THIS!

I have deleted my debit card information and told Groupon to unsubscribe me.

HARROWING EXPERIENCE. DO NOT BUY GROUPONS.

D Has Earned 2 Votes

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