I did not have a problem at all with my Zulily order. I was skeptical about joining (due to all the bad reviews), but I tried it by ordering a pair of inexpensive boots (ordered Nov. 12,2014). I had decided that I liked the style so much, I went ahead with my order. They arrived in 2 weeks, which is what I expected. The color was a perfect match to ad photo, and the size was fine. I did not need to call their customer service, so I cannot rate their personnel. So far, so good. I most likely will order in the future, and will most assuredly rate their company again.