This place came highly recommended by a good friend. I placed an order for a honda generator EU2000i on November 24 for a Christmas gift. My card was charged on November 25. I was told it would ship out the following week. I have called in every week since then, with the same response of "it will get shipped out next week". Today I talked to Andy, who was the worst customer service person ever. I asked to talk to a manager, and she refused to transfer me and instead suggested she would be "very glad" to cancel my order. I had not thought of canceling the order until she suggested it. Order cancelled. My 1000 purchase will go elsewhere. Thank you Andy, for your wonderful suggestion, and thank you WiseSales for hiring Andy. I would hate for her to be working for my company.