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“I''ve been ordering things online from Ideeli from...”

11/10/13

I''ve been ordering things online from Ideeli from past two years. Recently they have added this new shipping feature that is if you buy something for the first time, you will have to pay $9.95 once and get free shipping throughout the next 30 days. Few months ago I had ordered a couple of things the first time I received the shipment on time then I wanted to make use of the free shipping feature and ordered something that was delivered after a month of the expected shipping date. I assumed it must be the manufacturer/inventory issue that must have caused the delay so I didn't care much. But then on one of my recent orders Ideeli has shipped the package through UPS which then was delivered to USPS but its been a month since its been with USPS and they haven't delivered it yet, I've contacted Ideeli, UPS, USPS and nobody seems to know the where about the package. I am about to move from my apartment soon so I really don't know when should I expect it t be delivered but I know one thing for sure that henceforth I am not shopping with Ideeli ever again.

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DeeDee L. – Groupon Rep Over a year old

Hi divya,

Thank you for providing your feedback through SiteJabber. I hope you've enjoyed the new shipping rates and we're really sorry to hear you've had some shipping delays. We provide you with an expecting shipping window which are the dates that we expect to have the items in stock from the manufacturer and packaged up to be shipped out. Every so often the shipment from the manufacturer does arrive on the later side and we ship the items out to you as soon as we can.

For our shipping method, we use a combination of UPS and USPS to deliver packages under 10 pounds. You can view our shipping policies, as well as all of our frequently asked questions, here: http://support.ideeli.com/app/answers/detail/a_id/175. Since the actual delivery of your package will be handled by your local postal service, a Postal Service Tracking ID will also be listed on the UPS site. You can enter that Postal Service Tracking ID on the Track & Confirm page of the USPS site for final delivery tracking information. We apologize for any inconvenience this may cause. Please be assured that if your package is returned to our fulfillment center, then we’ll reship it directly through UPS at no charge to you.

If your package still hasn't arrived please send me a private message with your order information so I can contact the shipping companies and start an investigation to locate your package. If we're unable to locate your package, or it is in any way damaged, we'll issue you a full refund back to form of payment. Hopefully this issue is full resolved but if it is not, please don't hesitate to send me a private message. Thank you for being a part of ideeli.

Best,
Jason Faria
Director, Customer Service