Bought a pair of boots in Nov. 2013. Didn't realize till after 3 months that they were charging me $39.95 every month. Tried to cancel and get a refund but they told me that I can't get a refund and if I cancel I cannot use the credit that I was already charge with so I had to keep my credit card on their file. They even offered me 200 points if I don't cancel yet. Read most of the reviews here and realized this is a complete scam. I called my bankcard and told them my issues and they were able to get me a complete refund and stop them from future charges. Don't waste your time with them, just call your credit card company directly and they will do everything for you.