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Dirk R.

Contributor Level

Total Points
103

1 Review by Dirk

  • Warby Parker

8/13/15

I've bought 3 pairs of frames (2 frame only, 1 complete) from WB over the last 18 months. On one pair the silver 'decorative plate' fell out of one side. No big deal I thought, they can send me a replacement plate and I'll glue it in. NOT! I emailed WB and was advised 'so sorry our frames are manufactured elsewhere and we do not have any parts. As an accomodation we can provide you with a 20% discount on a BETTER FRAME,'
'Better frame' for 20% off to replace my crappy frames that they were more than happy to sell me? These are 11 months old with normal use, no abuse. The company does not stand behind their products. I like to have a few pairs of regular glasses and sunglasses and will definitely look elsewhere the next time I want frames.

This confirms the old adage 'you get what you pay for.'

Dirk Has Earned 23 Votes

Dirk R.'s review of Warby Parker earned 23 Very Helpful votes

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