Dip B.’s Reviews of Booking.com & more

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“I booked a hotel in New Delhi for a one-day week-end...”

4/12/14

I booked a hotel in New Delhi for a one-day week-end trip. They didn't provide any information about what kind of document I have to carry for identity. The room was most ordinary, not as it was reflected in site. Even in the hotel they didn't provide a bottle of drinking water. All those were still okay. But I doubt this site doesn't keep their clients data confidential, recently I have lost 8K INR from my credit card which I used to book hotel from this site and surprisingly the hotel charge I paid in cash when I checked-in. I didn't share my credit card details anywhere other than booking.com. The travel agency who Cheated the amount is another fraud it is fundootraveldeals.com. So friends better stay away from this site, especially in India where there is nobody to protect the consumers.

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Bookingcom T. – Booking.com Rep Over a year old

Hello Dip,

I am sorry to hear this. If there is specific information a guest needs in order to check in, it would be located underneath the "Fine Print" section of the property's website on Booking.com. It is also the property's responsibility to ensure all information provided is up to date. When using our services, our guests credit card details are always secure. They are encrypted when being transmitted to the designated property. If you would like me to look into this further, can you please provide me with your booking number?

Regards, Keara
Booking.com Customer Service Team