I really like this site, a near addiction. Many flash sales, loads of choice and style of clothes, shoes, bags... I've had a few issues which have been dealt very courteously. I regret that that there is no telephone number though I can understand the reasons behind this so I won't be harsh on them for this, but I wish customer service could sign their responses as it seems that we sometimes deal with different people and it feels nicer to have a name. Despite the issues, I am still a happy customer. The sales coming from China, Light In The Box cannot be held responsible for expediting problems and country taxes as many seem to confuse where liabilities lie. A big fan of LightInTheBox.
Thanks, Dion! Lovely to read of your great Customer Service experience, which I'll be sure to copy over to the CS Manager to share with his team!
Best wishes
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com