$#*! r.

I ordered a shoe polisher with Shenzhen Starpai Technology Company. When the polisher arrived, it turned out to be NOT WORKING (please see https://www.youtube.com/watch?v=A0f6z1M-6eQ). I reported the NOT-WORKING device and instead of apologizing to me and sending me a new device right away, Shenzhen Starpai Technology Company began making up all kinds of excuses like "damage during transport" (there was no sign of any damage at all) or "maluse" (ridiculous! The device has ONE switch, how can you use a device that is not working?). So, we can conclude that Shenzhen Starpai Technology Company does not understand the first thing about modern client satisfaction and 21st century service.

A dispute was opened, and, at a certain point, AliExpress wanted to send me proof within three days. I was on a business trip at that time, and I wrote an e-mail to AliExpress saying that I could not deliver the evidence any earlier than August 6.
At this point, I experienced that not only Shenzhen Starpai Technology Company but also AliExpress does not care about customers, because without paying any attention to my e-mail AliExpress decided to release the funds for Shenzhen Starpai Technology Company. So this company was paid, despite their product is a worthless piece of plastic, and the customer, me, loses 36 dollars. A situation that is completely unthinkable in modern business life! But at AliExpress and their sellers this is all normal. Astonishing! Why do you profile yourself on the Western market, if you cannot put up with modern, Western levels of client services?