Dianne W.

Vicki is my hero! I ordered several phone chargers. I was told the order shipped. After 3 weeks they still had not arrived. My credit card was charged for the order. I contacted Open Sky and the vendor to tell them I wanted to cancel the order. The vendor said they just shipped it yesterday. I told them I still want to cancel the order. They told me they would not accept a cancelation because of the 14 day return policy. I reminded them it was 14 days after the receipt of the order. This is when Vicki came in. Vicki sent me a shipping label to return my order, and also refunded to me the total cost of the order. Thank you Open Sky and thank you Vicki! It is refreshing to have someone and company that stands behind their customer. Shame on you vendor! You need to reevaluate your customer service. You are lucky I don't mention your name.