I had paid for the pro version but this still had the logo on my slideshow, I sent an email, but also decided to ring them as the matter was urgent, as it was a present. The phone number was a worry as, they are situated in France but was told it was standard charge 020 (which is london code). The phone was answered straight away and I told her my problem, she also stated they had got my email too. Explained what was wrong and was told it would be sorted out by the end of that day or very latest the next day... I said thank you, and within a couple of hrs the problem was sorted. A very good customer service very well done. Highly recommended. :)