Worst place ever! We bought a $300 mattress pad along with a $1700 mattress. Well after about a week we noticed the bed felt like sleeping on rocks. I went to my Dr. in so much back pain and body aches, she gave me some pain relievers. We figured out it was the mattress pad it wasn't letting the bed breathe, because the bottom of it was rubber. Well my husband went to return it, first thing they said was there was nothing they could do. After a long conversation they gave him $200 in gift cards and talked him into buying another one and spent another $70.
When he brought it home I looked at it and told him no, it was the same rubber bottom just a different version of the last one. So unopened and unused we went to return it, the manager Julian at store #3 in Las Vegas Nv. Said nothing I can do. He proceeded to tell us that everything at Ashley's furniture is sold as is items. That makes all the warranties null and void.
They continue to offer gift cards, we didn't pay in gift cards so I don't want gift cards. Not to mention I don't want to continue giving them my business...
Dear Diane,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Would you please send me the order number to solve your problem for you?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/