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Diane S.

Contributor Level

Total Points
129

1 Review by Diane

  • Zulily

11/6/15

Interesting to read all these reviews. Here's my "two cents" -
1) It doesn't make sense to complain about shipping time. It's stated very clearly. If you need things FAST, get Amazon Prime - you'll get your order in 2 days. I rarely order from Zulily because of shipping times.
2) Re quality. I ordered a blouse one time and it went directly in my give-away box. A piece of junk. After that, I only buy brands I know. A Coleman lantern. Carter's kids socks. I will never again buy clothes or shoes unless I've seen and tried on the exact item in a store.
3) They make it clear there are no returns, so it's hard to complain about that either. That problem is taken care of as long as you order only what you're sure about - brands you know, sizes you're sure of, etc.
4) Based on shipping time and no return policy, I rarely even look at Zulily. I stopped the daily emails and just go to the website when I'm looking for an interesting gift and have plenty of time. Obviously, I'm not a big fan of Zulily, but contrary to many reviews here, I've had extremely positive experiences with their Customer Service department. I used to shop Zulily more than I do now. On 3 occasions what I got was not what I ordered. In one case I ordered a cute wood toy. There were 2 versions - one for a boy, one for a girl. I received the wrong one - and when I contacted them they said they were sorry. They would send me the correct toy. I asked about returning the original (assumed they would pay postage), but they said I could just keep it.
Another time I ordered booties (NOT a brand I knew). They were adorable and quality was fine, but they were for a 3-mo old baby and they were huge! I measured them and took a picture with the ruler in the photo. They didn't have a replacement, so they refunded my money - and again told me to keep the booties.
So I have mixed feelings. They are what they are. Their sales model is not one I like, so I stopped getting their emails and just check them out occasionally. It's fun to browse Zulily, but I don't take them very seriously.
P.S. I have Amazon Prime. Not only do I love the 2-day shipping, but Amazon generally has great prices, often the same as Zulily's "sale" price.

Diane Has Earned 9 Votes

Diane S.'s review of Zulily earned 9 Very Helpful votes

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