Diane R.

I've been reading here reviews of Vrbo that don't support my experience. Aside from a recent disturbing double booking problem with Vrbo wherein it appears Vrbo is concealing their fault, generally I've been very happy with their customer service and website ease of use
Compared to air b and b.

There are navigation buttons on vrbo's website that are more numerous, so you don't have to ask the community, waiting for an email. If you have a problem you can call Vrbo. If you can't change a rate, Vrbo will change it for you, instantly. You can charge different rates for different events on Vrbo. Not so on air B and B.

You can be paid at time of booking at Vrbo, which is fair, whereas at Air B and B, only air B and B gets paid at time of booking. The owners wait until check in.

I think air B and B is good for rooms for rent, from what I hear.

I like the personal touch, getting to know the owners aspect of air B and B.

The rates are outrageous on Vrbo but it has gotten me lots of guests.

As to reviews Vrbo posts bad reviews and no longer accepts even notes that guests write to you, signed, unfortunately.