Diane R.’s Reviews of Sammy Dress & more

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Sammy Dress

Prom Dresses

“The worst... horrible”

2/25/15

I have ordered one shirt and 8 weeks later still no shirt. I contacted them and they wrote back it was coming. That was 3 weeks ago. Never order from them!

Tip for consumers:
Avoid. There's plenty of websites out there. This isn't the 1800s where shipping was done by horseback. Horrible!!!!

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sammydress h. – Sammy Dress Rep Over a year old

Dear Diane,

We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number so that we can check soon, please?
We have reached out to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Again, we are extremely sorry for the frustration this has caused you and hope that this will set things right.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.

Best Regards
Sammydress Customer Service