Diane M.

I purchased something from Zulily in 2014. I was not aware of the fact that when you pay with Paypal, Zulily stores an "open" pre-authorization for them to use your Paypal account. There is also no way to ever remove your payment method from your Zulily account, and no way to ever delete your Zulily account.

Fast forward two years... a hacker got into my Zulily account two weeks ago and purchased $350 worth of merchandise including a gift card using my Paypal account! I filed an unauthorized use of my Paypal claim. Paypal DENIED my request, closing the case in Zulily's favor, because they said I had an open agreement for Zulily to use my Paypal!

Meanwhile, after many hours on the phone with Zulily and Paypal, and countless emails, Zulily finally agreed to refund my money. BUT, they couldn't stop the $85 worth of items that had already been shipped, although they refunded me for them. They cancelled the $100 gift card and refunded me. But on the $165 part of my order that they WERE able to cancel... they said they couldn't refund my Paypal due to a glitch whereby since they deleted my Zulily account for me due to the fraud, they said they had no way to go back in and refund the original Paypal method!

After many hours of nightmare dealings with their customer service, several supervisors, and a manager, and getting many different customer service reps telling me different stories, I have finally today gotten my refund. But it took a toll on my health to where I almost gave up the fight, as the stress and the time spent wasn't worth the money.

I would not recommend Zulily to anyone!