Honestly I never been so disappointed and pissed off than with Dresslily.com. My order has been accepted the 20th of Sept. I ordered 9 items. It took very long to come and the supposed tracking web site to track the order wasn't even working correctly. Any way, I received a packet last week, so after 6 weeks! And guess what only 1 items was in the packet! Then a few days later I got an other one, 2 or 3 items were in there. Then a 3rd packet came with 3 items this times yhouou! And I am still waiting for 3 others items! That's a really bad joke! A few of the article I ordered was only on "one size" and I am not a fat person so usually the one size style fits me, the cloths I got were ridiculously too small. Could only fit to a teenager or even a child! Some of the cloths looks not finish and made with very cheap material, few top I got look much longer on the web site than they are in real! I feel so disapointed because some of the cloths are very nice but juste way to smaller or shorter than the web site shows. I feel like I m in a bad dream but not:-((
I really hope that I m gonna get refund and that's gonna be soon a bad and old story!:-((
Dear Diane L.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com