Diane L.

In April 2011, I had purchased 2 vouchers to Deerfoot Napa Autopro for $39 each. They were for a package that included an exterior wash, interior and trunk vacuum, window cleaning, seats, floors, door jambs, mirrors, dash and tires cleaned, plus a 50 point comprehensive inspection, oil change for up to 5 litres, lube and filter change.

In June 2011, I used one of these vouchers and ended up spending an additional $533.03 on repairs. I was happy with the service I received and wrote an article to that effect!

Being that this voucher had no expiration date, I waited until recently to use the other voucher. When I called to book the appointment, I was told that Deerfoot Napa Autopro did not exist anymore but it was now Barlow Napa Autopro. Being that they were still part of the Napa Autopro company, I asked if I could use my voucher there and the gentleman I spoke with said no.

I then contacted Dealfind via e-mail and explained to them my situation. They got back to me within a few hours and told me the best they could offer me was a promo code for $5 off a minimum purchase of $15 on their TeamBuy.ca website (with an expiry date of July 4,2013). I was very upset by this! I had wanted a refund as I was not able to receive the service that I paid for! I called their toll free number and asked to speak with a manager. The lady I spoke with gave me a very hard time and gave me a bit of a runaround. She told me that the response I had received was from a manager so that was their final decision. I asked to speak to this person. After about 15 to 20 minutes on hold, I was put through to her. Sarah, the manager I spoke with and the lady who replied to my original e-mail, was not only rude but threatened me!

First, she told me that it was my responsibility to keep updated on their refund policy! When I explained that the refund policy was different at the time I purchased the voucher, she did not care. I told her that I would call my credit card company and file a fraud charge. She told me if I did that, she would put a note with my credit card company that would "prevent me from being able to purchase anything online again". She insinuated that she would access my credit somehow and ruin my credit! I told her that was illegal and if she did that, I would pursue legal action. Then, she backtracked and said that it was me who "misunderstood" what she was saying. Unbeknownst to her, I had her on speakerphone and this threat was heard by two other people! I eventually got her to admit that she was not legally allowed to access my credit card information without my consent, however, I was still uncomfortable that she had access to this information!

Frustrated, I hung up on her and looked online to see if others had issues with Dealfind as well. I found a website with numerous complaints about similar issues!