Ordered a sweater and received wrong color. They won't allow a return because they said they won't guarantee what color you will receive. Also, the quality of the sweater was not good. As with another reviewer, I wish I had seen the negative reviews before ordering.
Dear Diane G.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service