I also had a great experience and have no complaints. Had received an Amazon local email and that sparked me to finally get my memory tapes, that were in many forms converted. Their website and ordering processes simple and easy. I was a bit weary to send all my tapes in at once so decided to mail a set of 10. It does take several weeks to get back, but not longer than estimated for me. Their communication is great, with email status updates all along the way. I was so excited to receive the returned DVD/digital copies, they were all labeled and the copies look great. The entire experience from start to finish was great. I would definitely recommend Southtree. I have already shipped them 20 more tapes for copy.