Diane D.

I sent these people $66 for a scent which is discontinued. They promised it in 2-3 weeks. When I didn't receive it, I emailed them with no response. Then I reversed the charge on my credit card. Then it arrived and did not smell at all like what I ordered. I emailed asking what address to send it back. They told me I had reversed the charges and wouldn't give me the return address until I recharged it. So I did. Then they gave me an address in Cadillac, MI. I sent it there insured. Scentmatchers stated they never got it. I went to the P. O. and found out that it was undeliverable in Cadillac and was sent on to Reed city. These people ignore emails with complaints. I mailed them a detailed account with all emails and correspondence of all dates and transactions. Well, Jennifer emails me back that it was past the 30 days for returns and that I should take it up with my credit card company. Trouble is, I closed the investigation and agreed to not reopen it when I reversed the charges with the credit card. I argued that it was past the 30 days due to the fact that they wouldn't give me a return address for 34 days! This company is a true rip-off. I don't think there is anyone satisfied and I believe they are just repackaging their product and sending it out again to new customers. They don't care how much they hurt people or waste the little bit of perfume that that person may have left.