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Diana M.

Contributor Level

Total Points
87

1 Review by Diana

  • DressLily

8/31/15

They charged me more than the should have by about $30cad and there's nothing I can do about it! They emailed me with my confirmation with the grand total being $83.69cad and then they charged me $114.20cad. They refuse to fix it!
Then when I received my order, I find out I need to pay another $27cad in duties on top of everything, which I was never told about and never read anywhere before paying on their site.

Now after paying, I opened the package to find the UGLIIEST, most DISGUSTING quality I have EVER seen. I was completely appalled that I actually paid for this stuff, I wouldn't even want it if it was free! The white strappy dress came with NO STRAPS, so that makes it immediately unwearable! It also had a rip in the seams! The dress was completely see through and looked nothing like the picture! The long black cover up came as a long rectangle sheet with two arm holes that once you put on was so ugly, there was no way you I could make it look like the picture shown, so another SCAM! The bathing suit would fit a 10 yr old and it had stretched out holes in the mesh part that looked like someone put their big thumb through! Another dress was supposed to be purple but came in a very blue blue! Plus after trying these things on, I developed the worst RASH I have ever had in my life on my back! SO DISGUSTING! Their stuff is COMPLETE GARBAGE! They will try to rip you off anyway they can!
I was offered 2 dollars as a refund...

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CustomerService R. – DressLily Rep

Dear Diana,

Thank you for take time to write this review, we apologize for what you have experienced.

The order amount is 83.69usd, which is equal to 114.20cad, please rest assured that we didn't take you more money.
And for the duties, it according to the local custom, please refer to http://www.dresslily.com/m-article-id-83.htm
We have applied refund to you according to the issue, and please wait for 5 more days for the refund.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best Regards
Dresslily Customer Service

Diana Has Earned 7 Votes

Diana M.'s review of DressLily earned 7 Very Helpful votes

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