Diana E.

Too often (3/4 orders this month) rue la la confirms the order, takes a while to "process the shipment" and then sends me an email that they apologize, but the item is not available because there was some misunderstanding as to the inventory. I have only had this happen once with another shopping site, and they issued me a $25 credit, which rue la la does not. I guess if they did give $25 for every confirmed order that they actually did not ship, they would lose too much money since this happens more often than not (at least for me)! It's gotten to the point where I am not comfortable ordering from the site since I feel there is no guarantee I'll actually receive what I order.