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Diana B.

Contributor Level

Total Points
120

1 Review by Diana

  • Zulily

6/15/15

I ordered 6 items from zulily.com for $191 and after 2 weeks followed up to see why I hadn't received them despite being charged for the items. The representative said they were waiting for my entire order to be available prior to shipping which would be 2 more weeks. I asked if they could send the items that were available and they said they don't do partial shipments. So, my card was charged on 5/17 and I still don't have the items on 6/15. They said they will ship this week and I should have them in 5-10 business days. Seriously?!? Not happy with their business model at all! Update: Finally received items and believe me, not worth the wait! The sizing is very inconsistent in addition, there was one item that did not even look like the picture (ordered a cute black and white dress, they sent a blue, white and red dress with the same name and item number!) According to their website, their return policy is: "If you're disappointed with your order, please contact our Customer Service team. We are never able to accept returns on intimate apparel, shapewear, swimsuits or rashguards, or any personalized items. Unfortunately we are also unable to facilitate exchanges." This is the WORST experience I have ever had ordering clothing from the Internet and won't be using the site again!

Diana Has Earned 20 Votes

Diana B.'s review of Zulily earned 14 Very Helpful votes

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