D H.

I have ordered four or five bikes from them. All cross bikes. I like two sets of break levers, it makes riding way easier and safer than just one set at the horns.

I have never had any issue with a bike up until meow...

Paypal messed up the shipping address and I did not look at my email receipt to catch it, so when I got an email from UPS saying I missed a delivery and I should be ready tomorrow I was like "huh." I was at home all day. I went to the door and no post it note saying I missed it, had no clue what was up. Fast forward a couple hours and I get an email from my old roommate asking if I was coming back to live with him cause I got a missed package. I immediately realized what happened and emailed bikes direct. I thought I would have to pay shipping. I live in Chicago meow and the bike got shipped to California. This wasn't there fault and could be seen as partially mine...

They took care of it right away, no charge. I've been in customer service for a long time and game recognizes game. I already tell people about bikes direct and will do so even more meow. You guys rock!