The BBB is a joke. Nearly anyone can just shell out some money to become accredited with them. I've seen plenty of companies with hundreds, if not thousands of reviews with A ratings and other companies, with less than 20 complaints with terrible ratings. It makes no sense. Just a scam to get money and ruin reputations.
I just customized a shirt for my girlfriend for valentines day. The process was smooth and I found the price to be very reasonable. I paid for quicker shipping so I could have it by the 14th. I hope it arrives!
My wife ordered a personalized gift for our neighbors who were getting married. The quality was nice and it arrived on time. We found it to be on the expensive side for what we actually received.