I don't know if it's because I'm in America but I always have the best experience with nastygal. If I call the customer service it is amazing and always resolves my problem quickly and they have even given me store credit in exchange for nothing. I have never had a problem with returns- they are always free and fast. The quality of the nastygal brand garments is not amazing but they are also not expensive so you get what you pay for and I have never had a problem with anything falling apart. I usually buy other brands other than nastygal off their site. I truly love this website and like I said I truly always have an amazing experience so I felt obligated to share. I literally have spent thousands of dollars on this website and I don't have one thing to complain about. Not a single thing..