Despina T.

We have a terrible experience with trustpilot. Our clients keep posting 5 star reviews by our clients who have been invited through a campaign sent from trustpilot! These 5 star reviews are marked as suspicious and deleted although we and our clients have sent them proofs of payments! There are 4 1 star reviews on our website, from people who clearly state that they have never been our clients. These reviews are there for years! We signed up as a company with the standard subscription of 3,500 a year. Until we paid they were calling us and responding right away. After we paid nobody cares. We posted a 1 star review about trustpilot and guess what... it was deleted within 5 minutes as suspicious! Avoid them.

I made a reservation for 9 nights at the hotel Apart'Observatoire Saint Jean in Lyon through booking.com.
On the website the apartment seemed to be for 4 people. I booked and paid 290 euros as a down payment by PayPal (I received a paypal invoice from the hotel) and then when I received the confirmation I found out it was for 2 people. When I called the hotel they told me this price is for 2 people and any extra person is 30 Euros per night. I told both - booking.com and the hotel that I can't afford it, it was not clear on the website and I want my money back (more than a week before the dates of checking in and the next day I paid.
Both, the hotel and booking refused to refund me. This is a scam and I want my money back.
Despina Tunberg