Derek B.

First, I have to admit, I play a lot of golf using GolfNow. I'd say every 4/5 rounds is booked through GolfNow and I haven't had any problems up to this point. However, I drove 150 miles round trip to play a course on a Saturday morning that I booked Friday night at about 9pm. I arrived for my tee time 45min early and the owner of the course told me GolfNow had made a mistake and my round needed to be cancelled, as he had a tournament that day. I of course gave him grief and he said, "I called GolfNow 45min ago and they assured me they would call you." We worked a few things out amongst ourselves and then I waited on the call from GolfNow.

Well, it did eventually come, but not until 23 minutes AFTER my original tee time. Better yet, the owner of the club called them AGAIN when the other two people in my group arrived and they explained the situation to those people. So, at 9:45, I talked to the owner of the course again and he said they would be calling me. He called them back and told them to call me immediately.

When I finally got the call, I expressed my disgust. I told the girl who I was talking to I wanted a credit to my account and she said she would talk to her manager. This happened twice as she said no and I demanded to speak to the manager. When I got the manager, he repeated what she said, and he assured me he called me "as soon as I found out the trouble with your tee time." I called his bluff and he ignored me and said corporate would call me and that is the best he could do. I said, when people say that, corporate never calls. He promised me they would.

Guess what? No call. I sent them an email explaining all of this. No response.

GolfNow is ridiculous and I will keep calling. I don't recommend it since there are other sites that work just as well.