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Terrible service! They didn't take care of us at all! The first hotel was dirty, so the hotel attendant gave us another room, which had drugs in it. We winded up not staying in the room at all, and instead we winded up sleeping in our car. When we called booking.com to tell them, they refused to give us our money back. Mind you, the hotel doesn't get the money until check outso when we found out what the rooms looked like, we called and reported tI, but tI wasn't nenough for them. By the way, do not go to Western Inn hotel of Pensacola, Florida!
Dequaz H.'s review of Booking.com earned 2 Very Helpful votes
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Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
Hello DeQuaz,
I'm sorry to hear about any dissatisfaction with Booking.com and with the hotel. Booking.com advertises the properties with the information the hotels wish us to. I would like to investigate the issue to see how I can help you. Can you please provide your booking confirmation number to me?
Regards,
Brian
Booking.com Customer Service Team