In placing my most recent order, I used the code supplied to receive a 20% discount on my purchase, plus free shipping. Through no fault of my own, the code supplied and entered when placing my order, did not work and I was charged the full price plus shipping. Called and left message to correct the problem and received no response. Had to resort to e-mail, which was answered and credit is supposed to be applied. A buyer should not have to go through a frustrating and time consuming experience like this.