Denise T.

October 31st at 11:01PM, we requested an Uber pickup in Fort Lauderdale, FL. Immediately we received a text that said since it was a busy time, there would be a surcharge and our fare would be 2x the normal amount. We agreed since it was Halloween and a busy time. 11:01PM we received a text that Uber was arriving. Uber did not show up. We text Uber twice to let them know we were in front of a restaurant which is easy to find. 11:20PM we called and spoke with the Uber driver who said he was in traffic and would be there in two minutes. 11:31PM still no Uber driver. We hailed a taxi who did not charge us double and we cancelled the Uber trip. Uber emailed us to let us know that our credit card was charged $5 for cancellation. We went onto Uber account and let them know this was not acceptable. Uber customer service gave us a credit of $5 toward the next Uber trip, and would not refund the $5. Uber gives service that is only convenient for them. They surcharge during busy times and do not show up. If we accept businesses treating consumers like this, where will it end? Are restaurants next to charge us double because we wish to dine at a busy time such as a Saturday night vs a slower Tuesday? This type of treatment is not acceptable. Think about it.