It is obvious that I am not going to get my money back from Dresslily. I have followed their instructions; I sent my order number and stated the issue I had with the clothes not fitting. I also complied with their ridiculous warranty request of taking a picture of the items along with having a tape measure applied to the items. It has been almost 3 months and my complaint still have not been resolved. I have an idea that will really expose this company and hopefully shut them down and also other company's that are advertising on Facebook. I am really disappointed in Dresslily for their fraudulent acts and I devastated; I never thought something like this would happen to me because I am usually careful not to interact with people that are not to be trusted. I read the negative reviews and still chose to order from them. I guess I wasn't careful enough. I will continue with my efforts to expose them.
Dear Denise,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
The disconnect for the communication is because of the system updating, we have send you the solution for this issue, please check at there.
If you have any further issue, you can also contact us at http://support.dresslily.com/
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Dresslily Customer Service