I recently ordered a dress to wear to my wedding. When I saw the picture of it online, I fell in love with it. When it came in the mail I took it out of the box and tried it on. The first issue I had was that the top portion seemed crinkled, like it was made of crumpled paper material underneath the top sheath. It was uncomfortable against my skin and did not form to me at all. The bust was smaller than listed online and it did not fit as well.So I decided to request a refund although it took a little time and effort I was refunded the amount I paid for the dress and because of the high cost for shipping I did not have to send he dress back. Thanks JJsHouse for following through with what you promised and for offering me great customer service.
Dear Denise, thank you for your sharing.
Sorry that this time we did not meet your expectation and we are so sorry again for all the inconvenience. And we are happy that we have reached an agreement and you are happy with our solution.
It is welcomed that if you could give us some valuable suggestions so that we can keep improving ourselves.
Thank you for your time and support :)