Of course, they need to have items sent ---- so they can sell. However, I have purchased many items for my granddaughter - all are perfect and I would buy again. However, after reading all the MANY complaints of those sending items... I would not consider doing that. We did get a yellow bag and time constraints have postponed getting that bag full to send. Now - I will not. We will only be buyers - don't need the grief of sending nice items that aren't accepted. Sorry SWAP. - it's the truth that's hard to hear.