Denise N.

BUYER BEWARE! STAY AWAY! DO NOT BUY ANYTHING FROM THIS SITE YOU WILL REGRET IT!

My daughter saw this one dress that she wanted for her prom and against my better judgment, I ordered it. She kept telling me to order because the "sale" was going to end. They have this stupid timer in the upper right corner which means absolutely nothing. It is always there and always ticking down. I order quite a bit on-line and I have never had any issues with quality or customer service trying to return something. We finally received her dress via UPS rolled up in a plastic bag. And, with no return address or phone number and no receipt inside from the company. She was so excited to try it on and when she did and came out crying, I got so angry and immediately chatted them and they told me to contact *******@dreamprom.com. WHAT A JOKE! They told me to tell them exactly what is wrong and send photos. I did and they told me the dress was beautiful and she looked lovely in it. OMG a blind person must have said that because the quality of the dress is hideous; looks like I tried to sew it. We sent exact measurements for the dress to be customized and paid extra and the dress was 4" too big on top, the waist and hips were 2" too small, and the dress 6" too short! Overall, the dress wouldn't even meet Kmarts standards. ABSOLUTELY DISGUSTING! Back and forth went the emails and they kept telling me I measured wrong and that they made the dress according to my measurements. Funny thing is I had a professional tailor measure her not me! Then they told me in two separate emails to go have her measured again by a professional tailor! They now they made the dress wrong and according to their own RETURN POLICY on their own website I am entitled to a full refund. They even had the never to offer me a "SPECIAL DEAL" for another $100 they would make me another dress and then I would have two. What a F&*()ing joke! Why would I want two disgusting dresses and give them another $100. Are they that stupid?! You are dealing with low-class people making cheap ripoff dresses. They take the photos from other sites and they TRY to make the dress and tell you its quality. I have been emailing back and forth since March 6. At first you get a generic reply email and then it you get a broken-English email with nothing being accomplished. I have read this websites reviews and have seen all the people who have had the exact same experience and exact same responses from them as I did. So it is quite obvious to me that this is what they do to everyone. There might me a couple good reviews because I don't believe they know what quality should look like and they were taken advantage of and that is wrong. Need less to say, my daughter is now not going to her prom because it was too late to order another dress from a LOCAL store and now wasted the money for the prom tickets. I have filed complaints on-line all over website. This site should and needs to be shut down before anyone else falls victim to them. They are frauds and are stealing money and on top of that the people/kids who are making these dress are probably being beaten and starved and paid $1 a day. If you purchased and are still trying to get a refund, go to your credit card company and dispute the charge; they will help. I am still waiting for a refund--hoping for the best. It not, a BIG lesson learned on my part! Spread they word... STAY AWAY FROM DREAMPROM.COM... buy in the U.S. support our economy!