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Denise G.

Contributor Level

Total Points
146

1 Review by Denise

  • DressLily

10/9/15

I cannot believe this website has NO PHONE NUMBER! I have 2 coats to return and all I get are emails saying they got my request. They provide NO ADRESS to return the coats! The fur on the coats were severely crushed due to the way they were jammed packed into a 2 inch bag, they were super small (almost made for a 5 year old), and they are made of the cheapest material I have EVER seen. I may have to eat the cost of the coats but it's my own fault because I should have read all the bad reviews before I purchased from them. Do yourself a favor and do not order from this site. It's almost as if no one exists on the other end!

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CustomerService R. – DressLily Rep

Dear Denise,

We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.

For the return and warranty policy, please refer to http://www.dresslily.com/m-article-id-80.htm
And we are willing to help you for this issue, would you mind to provide us the order number?
Please rest assured that after we had confirmed it, we will figure out the best solution for you.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best Regards
Dresslily Customer Service

Denise Has Earned 6 Votes

Denise G.'s review of DressLily earned 6 Very Helpful votes

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