Denise G.

I placed an order from Canada with the free shipping promo on February 15,2015. On February 16th, 2015 I received an email that my order has been shipped. I emailed for an update on the status of my order the week of March 2nd. The shipping policy states your order will be received within 20 business days. I emailed again on March 25th and did not receive a response until one week later... so I called on March 30th and was told they are unable to track the package and the tracing dept would call me. It is now April 8th and I have not received my order (and I have been charged for it) and I have not received a call from the Tracing Dept of Venus. Email responses are supposed to be within 24 hours but they have taken up to a week to respond... what a joke... wish I had read these reviews before I placed my order...