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Let's see if you will allow this post. Will screen shot it to prove. Do not order if it's a special event. WILL NOT REFUND, exchange or FIX any issues. Terrible answers. Say different spools of material so AFTER purchase, will say they MAY be different slightly! You be the judge! Or if it means anything to you, RUN! Go with a company you trust and with stand by their product.
Wish my experience had been better. Asked if they were same material, same color, would they match, answer was, YES! All I asked for was an exchange to Black. Got a "NO"
Would a true customer service company do that?
Tip for consumers:
RUN
****UPDATE: Got an email at 5:00 am saying they will refund. Waiting on the return slips for each of the girls but called tonight to check on progress. When I told her that we have not received the emails, she apologized and asked what she could do besides run to check on emails. I do feel that now they are trying HARD! Very stressful but the dresses were nice, just not the same color. I would suggest them but tell you to order together at the same time. I will update once we have everyon
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Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Dear customer, thank you for your sharing.
Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.
We are so sorry we have let you down this time. Your satisfaction is the most important thing to us. We have sent you an email to your email address: cas###@#ol.com. Would you please confirm back and share your new feedback?
Thank you for your time. Best wishes for you.
JJsHouse service team :)