Whilst i love the products ( well the ones you receive after payment) i think their non existant people skills are appalling. You can't reach anyone. I have lost track of the times i have tried to locate my blue peacock scarf. I have sent the order number the ticket number everything and all i get is an impersonal generic email. Bought heaps of their products but no more. Beware of these people who do not respond to you directly.
Hi deniceļ¼
Thank you for your message. We are sorry to hear this.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We always respond our customers in person.
As for the issue you have raised, would you minding sending us your order number so that we can resolve the issue priority.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/