Demetria Z.

My first time using the site:

I booked a flight using Justfly, 3/20, entered my cc info, hit 'go'. An error occurred, saying there was a system error. At this point I went with a company I had done business with before, whose website worked perfect (priceline). This morning I awoke to an email saying I had been charged from Justfly, and had my reservations.

I rang Justfly this morning (#1), explained the situation. I was asked to pay $75 for their website breaking. I declined... holding longer... was offered $50 to change... once again, I declined. After 39 minutes of being chatted to like the consumer of a used car salesperson (repeatedly put on hold with variety of offers), I was told I would be rung back by a supervisor within the hour.

Call (#2) Justfly two hours after promised resolution call did not come in, I rang again. I was told I was already 'escalated' and would be called back in 30 minutes.

Call (#3) Call to American Express Gold to flag the charge (this call took 30 seconds).

Pass. Consumer driven market with many choices, this will not be one of mine.

UPDATE: March 28,2016
Finally got a call from a manager, and an email. Excited, I rang back... read below for my next experience with justfly.com

SO I have spent hours on the phone trying to get this resolved, and my head is still throbbing from the dreadful static of the 'music' from your hold button.

My third call, I have now been on hold for 39 minutes (after being placed on 11 min into the call) - your rep has disappeared.

HERE IS WHAT HAPPENED:

I booked my first flight with Justfly, your website crashed after I booked flight and went into an error on screen. I went with another company, later to find an email from you saying the flight had been booked.

On my second call I was asked to pay $75, then $50, then $20 as a 'cancellation fee'. YOUR website broke... if I were in the wrong here, I would happily pay but I am not.

I am on call number three, and now being told I am unable to cancel as I 'rejected' the offer. I simply asked to have a manager contact me, and have been attempting to cancel this the day after the flight was booked when I realized regardless of the error message my flight apparently was booked.

I have now been on hold for over an hour, and finally reached the manager who tells me I now my only option is a credit with this company as THEIR manager's did not get back to me within 'their' timeline? Run, as fast as you can. Horrific experience.

Worst time I have ever had with an airline, and I have traveled extensively throughout the world.

May 31,16'

Several months later, and many hours spent, I finally received a credit. Use BBB if you have an issue, I believe this helped the process.

I purchased a '1000 thread count, egyptian cotton' king sheet set. I put them on my bed, within a week it was pilling. I have enjoyed many 100% egyptian cotton sheets... not sure what these sheets are made of yet it is not what they advertised. Sewn with elastic band on entire mattress sheet, excess material has you sleeping on wrinkles and the lovely pilling it creates. Second item was a comforter, looking brilliantly fluffy in the picture, and quite flat upon arrival (even with a dryer fluff).

Sheets that pill within a week are unacceptable quality, for $50 ($35 for the comforter). What dismayed me further is this company does not stand behind their products, and was told there was absolutely NO RETURN - credit or otherwise.

I will never use, nor recommend a company that does not have my back. Lesson learned, hopefully I can help you learn yours a bit more cost effectively.

UPDATE: After posting here and PissedConsumer, I finally got the company's attention by going to the BBB in NY. After three orders with this company, they requested I send photos of the damaged product. Wow - not only feeling ripped off yet integrity insulted. RUN

UPDATE: Company has never responded to BBB, case closed. Another attempt to find a resolution with the company also failed. Inferior products, horrid return policy.

Incredibly, without notice, I received an email today, 21 October 2015 with a refund for the sheets and comforter. Thanks Mobstub, please be kinder to others.

I have had the privilege of using Goldstar for many shows, always tremendously satisfied with the value proposition they are offering, and perhaps just as important, the flexibility of the company to accommodate you. I had to cancel a show just last week, an hour before the show... answered quickly, offered another show, and when I was unable to make it, immediately offered me a credit. The response is timely, flexible, and every representative I have used is exquisite!

I have purchased many deals, and honestly have had plenty of buyer remorse, with little help from the big boys of the coupon business... days after purchase.

Goldstar is my FIRST CHOICE in the coupon wars... utterly refreshing in every way and beyond. Excellent selection, amazing value and with each correspondence you actually do receive timely, helpful answers... they are on YOUR side! Enjoy, and keep it up G*!

~Demetria

Cheap prices got me in, lack of fulfillment and broken promises on order #1 will keep me from returning.

Order placed Nov 5, vet confirmed two days later. Received a call yesterday stating the firm needed my vet's name, which was on the original order. I have ordered these online for the last 5 years and get them within a couple days from every company I've tried, with the exception of California Pet Pharmacy.

After speaking to a representative yesterday, I told her that my dog was in pain without her meds, and her mobility should not be made to suffer due to the complacency of the company. I was assured the meds would be sent out overnight by the representative.

Receiving an email this am stating my order went out today (13th) and I would receive the product in 3-6 days. I detest being lied to.

I will gladly pay a bit more to have an ounce of service.

Upon receiving two purses (quality similar to flea market quality), and the price of $23 for the unit was completely unacceptable (I would have paid $5 <maybe> per bag).

I emailed the company asking for a return, receiving one e-mail asking if I wished to return both purses. I responded indeed I wished to return both bags. I received another email saying there was no refund as the units were marked as final sale (in small black letters, detailing nothing upon research). Nothing during checkout, nor any other time told me I would be stuck with these forever, or I simply would not have ordered. Disenchanted I sent another email, and basically got the same response.

I own these piss poor purses now, and want to ensure you are not stuck with products from this merchant. An online girl now for well over a decade, I have worked with a multitude of companies that do aim to please the consumer. Go elsewhere!

I have contacted this seller three times, in no avail about returning the product. I am within the 14 days, and the 'final' sale was never shared with me (other than a fine line stating it here): http://www.nomorerack.com/daily_deals/view/*******-leopard_print_light_weight_shoulder_bag_with_chain_handleupon adding to basket, nor during checkout that I would be stuck with these purses forever.

I began to explore the reputation of the company to see if I was alone in my experience... I was not (ripoff report, 1 1/2 stars on reseller ratings, plus a multitude of other sites reflecting the same information).

Hey nomorerack - did you NOT get the memo this is a consumer driven market? Run - quickly.

Demetria

UPDATE:

Merchant forced to take product back, Paypal to reimburse. Did receive an offer a day or so ago from merchant - if you file enough reports you too may get a credit.

Perhaps this merchant will get better - in the meantime utilize payment method, and LET CONSUMERS KNOW exactly how this company has treated you.

Honestly, without any type of reimbursement, I would have gladly take the loss to save another the frustration. Shopping should be an enjoyable factor, thank you Paypal for helping me resolve this issue.

Demetria