At terrania resort. Requested uber but no uber in area so I decided to try lyft. I requested a car and it came in 4 minutes and I exained to driver I am on the other side of the hotel, so it will take 3-4 minutes for me to get to entrance. She said "no problem!" I get to her and she says - sorry I now have another passenger! Now I have to wait 15 minutes for another driver! I travel a lot and have never had a problem with uber! Really disappointed and angry.