Deirdre M.

These people are complete wankers (and I apologise for the terminology but seriously!) on 28th Nov14 I ordered 2 mobile phones (christmas presents for my kids) I hadn't used paypal for a while so my card was out of date, In the process of entering new details i somehow managed to checkout as a guest. On 3rd dec i ordered a tablet (this time through paypal) I happened to check a few days later for tracking info only to find the second order had been shipped but the first was still "processing" I decided to email them and see what the problem was to be told they needed me to send a copy of my visa card plus photo ID. I'd STILL be awaiting arrival had i not asked! This crowd don't bother their arse informing you of a problem, they simply wait to see will you ask! I emailed and asked what the problem was. They said the payment was unverified (and yet they had received payment) Money was gone from my account. This went on and on and i contacted paypal. They said i shouldn't send any personal info. They issued a claim against them and refunded my money. Said they had tried several times to get everbuying to respond to their emails but they were ignored. Needless to say, this set me back big time. Christmas is almost upon us. I would have preferred to negotiate but paypal take no crap. Anyway, everbuying then sent me an email saying they would ship the items so long as i dropped the no shipment claim. I pointed out that i didn't ask paypal to proceed with a claim, that they did it on their own and informed me they would reimburse me while waiting to be reimbursed by the company. This totally scuppered me. Everbuying asked me prior to this to close down my paypal account and set up a new one and reorder. Were they having a laugh? Like i had another 300 lying around to spend while i waited for my refund. Anyway, my pal offered to pay with her paypal account so i reordered and informed them what i was doing. 3 days later the status is still "processing" and i had paid for expediated shipping as well as insurance. I emailed them to find out why to be told there was some confusion as to where to ship to. I again emailed them and said to ship to me, that i didn't want another 24 hour delay where i'd wake up to them asking for a zip code or state information (we don't have either in Ireland) and explained again that my friend had paid with her VERIFIED paypal account. In the 48 hours i waited to hear back from them, they emailed my pal and asked her for a copy of HER card and passport. Of course she refused. I again emailed them saying i was aware of this and wasn't having any more delays. Could they confirm whether they were going to ship the items or not. 24 hours later they emailed me to say the address was "remote" and I hadn't paid for a remote address fee so there were therefore cancelling my order and refunding me and would i kindly wait 3 to 7 days for my refund! Needless to say i'm livid. There is no way i could get these things here before christmas even if i chartered a private jet. And so you may now excuse my use of the word "wankers" cause they are. I pointed out that if i'd stolen my friends ID and hacked her paypal account, i would have ordered a $#*! load more stuff and wouldnt' have been stupid enough to have it shipped to my home address. To date i'm still unsure if I will get the tablet i ordered for my daughter for christmas. If it doesn't arrive then Santa is also a wanker! I won't be taking responsibility for that one. Right now i feel like the worst mom in the world. I'm down 300 euro and unless i get it back by next week, my kids will be getting selection boxes for christmas. Please feel free to email me with your complaints cause i'm thinking of starting a "don't shop there" facebook page to protect other people from situations like this. *******@gmail.com