- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
If you enjoy paying $18.00 for the privilege of trying on ill-fitting merchandise, then returning it at your own expense, this may be the place for you. But I'd have to be a masochist to continue shopping here, when I can go to a great discount retailer near where I live and try on as many items as I want for FREE. Just received two uncomfortable not well tailored items; paid $10 for shipping and was forced to pay $8.00 to return, since you cannot return the way you choose, and you only receive a free return if you agree to park your money at Ideeli (how convenient for them!) in the hope of repeating the process some time in the future. Never again!
Folks, save yourself some hard-earned cash and plenty of aggravation. If the size is not as represented on their site, (has happened to me twice) you are stuck with the items, many of which are deemed "non-returnable" for the convenience of Rue La La. Prices are nowhere near as "discount" as they would like you to think. I saw an item for $99 on Rue La La and found the identical item at a discounter in my neighborhood for $69 on the SAME DAY! Just lost $$ today because item I ordered did not conform to size represented on the site, was much bigger, and they refuse to accept a return, even for a merchandise credit. A bad experience all around, and I will definitely never purchase from them again. Totally a rip off and con game. They pretend you are getting a great deal. NOT AT ALL!
Dee hasn’t received any thanks yous.
Dee doesn’t have any fans yet.
Dee isn’t following anybody yet.
Empty.
Brought a Groupon for an oil change at a national company that hit redeemed, but I never actually...
That was my last time to use Groupon. I had a problem with redemption of my coupon. The place I...
Hi Dee,
Thank you for your comments here on SiteJabber. I am sorry to hear you are disappointed with our shipping policy, and I understand your frustration.
Please know that the $7.95 return fee is to cover the cost of return shipping. Our prices would have to be significantly higher if we paid the cost of return shipping. Instead, we’d rather pass those savings on to you as part of the ideeli shopping experience.
We also offer store credit for the full cost of the returned item instead of a credit card refund for members who wish to avoid the return shipping fee. I believe that our shipping policy strikes a good balance that considers all the needs of our members.
If you have any further questions, please do not hesitate to send me a message. I would be happy to address any other concerns you may have.
Best,
Jason Faria
Director, Customer Service