This is the email response i got from them after they cancelled my order, waited an hour to tell me, and then charged me anyways:
GrubHub Seamless help_me+*******@grubhub.com via mail-wg0-f50.google.com
4:40 PM (2 hours ago)
To me
Hey there,
Thanks for the email. Unfortunately, we get quite a few of them and speedy replies aren't always guaranteed. But don't worry – this email contains a cornucopia of great advice to help you get the aid you need when you need it:
If you're wondering where your food is or looking to change your order, your best bet is to quit reading this and dial *******878. Come to think of it, most of your order-related matters are best handled over the phone. If you hate phones, the chat button plastered all over our website works.
If you have a question about money, phones can help there, too. Unfortunately, a lot of the money issues are going to get a "your bank will [insert banky action here] in 2-3 days" kind of reply so follow this link to see if we've covered your issue: www.grubhub.com/help. We wish it could be different, but we don't control banks. Yet.
Oh, and you can always do nothing, too. We'll reply to this email within a day. You just need to stay alive in the meantime. We've been hearing good things about breathing.
In short, the smart money is always on giving us a call – it can't hurt, it will probably help and you'll be able to tell your friends that you had a great conversation with an attractive guy/girl. No – really. We're all at least a 7.
Thanks,
GrubHub
Ph: *******878
I got 5 or 6 more rude emails from them after this one. What a bunch of inadequate losers.