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“I booked a Hyatt hotel in February, planning a family...”

5/16/14

I booked a Hyatt hotel in February, planning a family trip. The only email I ever got was the confirmation and the "no show" email. I had completely forgot about the reservation and was unable to make it. Every... single... other... site, Priceline, Travelocity, Expedia, Hilton, Marriott, etc sends reminder emails about your upcoming trip, but I was told by a Booking.com rep that they don't do that. I think this is done on purpose, in hopes that people will forget to cancel and the hotels and Booking.com get their money. Now I'm out $645 with no hotel stay to show for it. Ultimately, it's my fault, but the rep I spoke to seemed to have not one concern in the world about my plight. Booking.com should really revisit this policy because it's screwing a lot of people over. I will NEVER use them again.

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Bookingcom T. – Booking.com Rep Over a year old

Hello,
I am sorry to hear about this. Booking.com does not send out a reminder of upcoming bookings, as many guests felt the reminders were unnecessary. Instead, Booking.com offers Guests the opportunity to log into either their account/or the booking to manage the bookings. Here, guests can view all upcoming bookings and make any modifications and/or changes. While Booking.com requires a valid credit card to make a booking, unless clearly indicated prior to booking, Booking.com does not charge guests (a booking fee or process payment). All details are forwarded to the property, who will process payment within the terms of the booking. Because of this, any and all refunds are at the sole discretion of the hotel. I would like to look into this further for you. Can you please provide your booking number? You can post it here, or email me at customer.web@booking.com. Please be sure to reference your post.
Regards,
Kristen
Booking.com Customer Service Team