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I have used this site in the past with good results... however, I recently booked a room and received my confirmation number...(2 nights away with my wife, without the kids for the first time in 5 years!) Booking.com called the next morning to very bluntly state the hotel was double booked, that it was the hotels fault, nothing to do with them... and there was nothing they could do about it, regardless of my confirmation number! Now here's the hardest part... we can't get any accommodation where we want to go! I will avoid this website going forward and advise as many people as possible to do the same. It's boycott.com for booking.com from here on out, it's not acceptable to treat people like this. I can only hope they go from worst to bust.
Tip for consumers:
Avoid this website and encourage others to do the same......there's better, more professional sites available
Declan F.'s review of Booking.com earned 2 Very Helpful votes
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Empty.
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
Hi Declan,
My apologize for any inconvenience caused and for having troubles with your reservation. In the rare occasion of an overbooking situation an alternative property should be arranged for you. May I ask if you contacted our Customer Service Team? Can you please post your booking number so I can have a look into it? Regards, Chloe Booking.com
Customer Service Team