Well this is a broken record and I too should of read the reviews. I placed the order and six days later they hadn't done anything. My vet had already faxed the prescription which they had evidentally lost. Then I had to call my vet to have them contact them AGAIN. Then I was promised my meds would go out 2nd day air and the next day I received a shipping confirmation that they were going out GROUND. I called AGAIN and they said, oh our mistake, we will call and try to change the shipment and call you back. They didn't do anything and didn't call me back. I had to go buy meds for my dog at my vet to get me by and I still haven't received what I ordered over 10 days ago. STAY AWAY FROM THIS PLACE!