Debra G.

At first my experience with France and Sons was a very positive one, fast shipment, products excellent, great customer service, but after my 6th time ordering from them, they had doubled charged my credit card for one item. I called customer service assuming they would drop one of the pending transactions, but after speaking to several customer service agents as well as having contact with their accounting department, they gave me the run around and claimed they never double charged my credit card and were not going to drop any pending transactions because they did not see the double charges on their end. Needless to say, the double charges appeared on my bank statement online which prompted me to file a claims dispute with my bank against France and Sons... my bank stated that France and Sons has legally by law one week to drop the pending charge and once that week is up if France and Sons has not taken care of the matter, then my bank will issue me the credit and France and Sons will have to deal with my banks claims dispute department! Make sure you file a claims dispute with your bank or credit card company to prevent France and Sons from collecting funds from your credit card illegally if you ever encounter the same situation that I had been in... and stay far away from this store! I will never, ever shop at France and Sons again!